At Compuxis, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully to understand our procedures and guidelines.

1. Eligibility for Returns

Most items purchased from Compuxis are eligible for return within 60 days of the date you received your order. To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it (new, unused, and in its original packaging).
  • It must include all original accessories, manuals, and any other included items.
  • You must have the original proof of purchase (e.g., order confirmation, invoice).

2. Non-Returnable Items

Certain types of items are not eligible for return, including but not limited to:

  • Software that has been opened or downloaded.
  • Consumable items (e.g., ink cartridges, batteries) that have been used.
  • Custom-configured or personalized products.
  • Items marked as non-returnable in the product description.
  • Items damaged due to misuse, neglect, or accidents caused by the customer.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Within 60 days of receiving your order, please contact our customer support team via email at [Insert your customer support email address here] or through the contact form on our Website. Please provide your order number and a detailed reason for the return.
  2. Receive Return Authorization: Our customer support team will review your request and, if your return is approved, will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Package Your Item: Carefully package the item, ensuring it is well-protected to prevent damage during shipping. Include all original packaging, accessories, and the RA number clearly marked on the outside of the package.
  4. Ship the Item: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping method and insuring the package for the value of the item, as we are not responsible for items lost or damaged during return shipping.

4. Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return:

  • Defective or Incorrect Items: If you received a defective or incorrect item, Compuxis will be responsible for the return shipping costs. We will provide you with a prepaid shipping label or arrange for a pickup.
  • Change of Mind or Other Reasons: If you are returning an item for reasons other than a defect or an error on our part (e.g., you changed your mind), you will be responsible for the return shipping costs.

5. Refund Process

Once we receive your returned item and verify that it meets the conditions outlined in this policy, we will process your refund. Please allow 7 business days from the date we receive the item for your refund to be processed. The refund will be issued to the original payment method used for the purchase.

Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.

6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items Upon Arrival

If you receive a damaged or defective item, please contact us immediately upon arrival (within 1 days of receipt). Please provide photos of the damage or defect along with your order number. We will work with you to arrange for a return, replacement, or refund.

8. Contact Us

If you have any questions about our Return Policy, please contact us at: [Insert your customer support email address here] or through the contact form on our Website.

Last Updated: 12/01/2025